We hope you'll be pleased with your purchase however; if for whatever reason you would like to return something bought from Gabitie.com, then we'll be happy to refund or exchange a product under our fair returns policy below.
When can I initiate a return?
- For non-faulty goods returns need to initiated in writing (email or post) within seven days of delivery;
- If you believe your goods are faulty, then we’ll accept any return request received within the first year, from the date of delivery, under the 1 year’s warranty that we offer with all our products.
How should goods be returned?
In good, suitable packaging or in person. All goods need to be returned in a fully re-saleable condition in original, undamaged packaging. Please make sure you take reasonable care of items whilst in your care – as you are responsible for goods up until they are received back at our premises. Items may not be accepted if they have been assembled, damaged or otherwise made unsaleable "as new”.
How should I return goods?
The buyer is responsible for returning items in person or by courier. Alternatively for heavy or bulky items we are happy to arrange collection of items at the buyer’s expense. The buyer is responsible for ensuring that items are repacked in a manner suitable for return.
Who pays for returns?
- For non-faulty goods the cost of returning an unwanted item shall be met by the buyer;
- If your goods are faulty and returned under warranty we will pay for any reasonable postage costs (usually equivalent to 2nd class mail).
- We will not be held liable for any additional costs related to the installation or replacement of goods.
How much will my refund be?
For returns initiated within 7 days you shall receive a full refund minus any delivery charges.
Where your order received free delivery –delivery will be charged at the actual cost of delivery or a reasonable calculation of the probable cost where proof of delivery cost is not available. We are more than happy to work this out for you prior to your return – if you’d like to contact us.
If the product returned is not in fully re-saleable condition or the packaging is damaged, we do reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.
For items returned under warranty we shall refund all delivery charges.
Exchanges:
Where you return a product for an exchange with something else we do not normally charge for redelivery.
How long will my refund take?
All refunds will be processed within 14 days.
How shall I receive my refund?
Refunds shall be made where possible back to the purchasing card or by cheque. We cannot offer cash refunds. Purchases made using gift vouchers or offer codes will be refunded using the same method.
Faulty Goods – what is your reasonable acceptance time?
We view that 14 days as a reasonable time to inspect all goods for damage. After this time all goods will be deemed as accepted by the customer and any returns will have to be handled under warranty.
Returning faulty goods under warranty – what do I need to know?
If you return faulty goods under warranty, we will inspect the item for faults and first attempt repair of the item. Should we be unable to make a repair or it is disproportionately costly we will offer you a replacement. If neither repair nor replacement is possible we will offer you can choose a full refund or store credit, including all postage costs.
If we are unable to find fault with your item or we believe the item has been miss-used by the customer – returns shall be at the customer’s expense. Should we not hear from a customer within 60 days, requesting a return of the goods, we shall assume that you no longer require the items and they shall be disposed of.
Tailor made/bespoke goods:
We are unable to offer a refund or replacement service on tailor made items, as they are made to your specifications, unless they have been incorrectly manufactured or have faulty workmanship. Due to the implicit complications and time of making individual pieces - we reserve the right of being given reasonable time to fix or replace components (at our expense) which are "faulty” before we will consider refunding for goods.
Consequential Losses:
We endeavour to sell quality products and ensure all orders are delivered on time and are suitable for use. Very occasionally things do go wrong however - we are let down by suppliers, there are courier delays or products fail. These problems are usually outside of our control and we work hard to ensure that any impacts on our customers are negligible, by ensuring products are delivered, repaired, replaced or refunded as soon as physically possible. In the interests of fairness we ask all our customers to accept that we price fairly and offer the best service we can and that you will not hold us responsible for consequential losses related to late delivery or faulty merchandise.
We advise all customers to not book professionals or fitters until they have received and accepted products.
Sales invoice or photo copy of such MUST accompany all returned merchandise. Exchanges or refunds are not possible without receipt of this as we cannot identify packages.
Address for returns:
Gabitie Group Ltd ,
Unit 44 central trading estate,
Cable Street,
Wolverhampton,
WV2 2RL
United Kingdom.