FAQ

We accept payments by:

• debit or credit cards online or over the phone;
• Paypal;
• Bank transfer;
• Cheque;
• Cash (although we strongly recommend you do not post cash).

Potentially yes. Please contact us on 0345 365 7007 to discuss.

Orders for stock products can be cancelled for a full refund if they have not been shipped. Once shipped, our Returns Policy applies. See our Terms and Conditions.

Orders for specials can be cancelled for a full refund within three days of purchase. Once specials are shipped they can only be returned because of faulty manufacture.

Yes a full VAT receipt is sent out with your goods and you will also receive one by email if you have provided your email address.

If your order has not been shipped then we should be able to amend it. You should contact us as soon as possible on 0345 365 7007 or info@gabitie.com with your order number if there is anything you would like to change.

If your order has not arrived by the estimated delivery date, we're here to help. Before getting in contact with us have you tried:

• Checking the tracking number if you received one to check for any up to date information;
• Checking the delivery address and contact details on your order were correct;
• Checking in your local post office, if your order was sent by Royal Mail, to see if it is there;
• Checking with neighbours in case they received the goods.

If you still cannot locate your order then please contact us on 0345 365 7007 or info@gabitie.com.

Contact us straight away on 0345 365 7007 or info@gabitie.com with your order number and a clear description of the problem. We will work with you to resolve the issue as quickly as possible.

Made to order or bespoke products cannot be returned unless there is a fault with the item.

Most of our off the shelf and stock products can be returned within 14 days of you receiving the goods. Please look at our returns policy for more information.

Delivery time will vary depending on the product you are ordering. Please check the top right area (underneath the product price) of individual product pages for more accurate information on the product you are interested in.

If you would like further information please Contact Us stating which products you are interested in.

£3.95 for all orders under £75 and free for all orders above.

For certain products there may be additional costs if you live in Northern Ireland, the Scottish Highlands or on one of the UK islands, we will contact you if this is the case.

All orders are dispatched using Royal Mail, TNT or sent direct from the manufacturer to your door. When your order is shipped you will receive an email confirming the dispatch method.

Should your goods arrived damaged, please contact us on 0345 365 7007 within 48 hours. We will do all we can to replace any damaged goods free of charge. Please do not sign for obviously damaged goods or make a note against a signature that goods are either 'damaged' or 'not checked'. We cannot assist if you sign for your goods and later find them to be damaged.

Most of the time this shouldn't be a problem however on rare occasions we do reserve the right to only deliver to the billing address. Please contact us if you are looking to deliver to a different address.