Customers should be aware that all orders accepted are done so on the understanding that you fully agree to our terms and conditions as set out in this document.

Placing your Order:

You can place your order in several ways - through our online ordering system, by phone, email or post. We will make every effort to ensure that all of these methods are fully operational at all times but we cannot be held responsible for delays or losses caused by failures of any of the above methods.


Cancellation of stock items can be made for a full refund providing the goods have not already been shipped. Once shipped our returns policy applies.

Delivery, Shipping and Handling:

All stated delivery times are for the UK mainland, delivery to the Highlands of Scotland, Europe and Elsewhere may take longer. Tracking information, where applicable, is sent out before goods are due to be delivered.

Although we will make every effort to deliver on the date in the contract as promised, time for delivery cannot be specified. We will not be held liable for any loss or damage resulting from any delay or error in the delivery.

Whilst we will do all that we can to ensure that the correct goods are delivered, it is the buyers ultimate responsibility to ensure they have received the correct goods, within three days of receipt.

Our delivery times and costs are listed below:

For most deliveries Gabitie uses outside courier services. It is your responsibility to ensure that correct delivery details, including a valid postcode or zip-code, have been entered. We will not and cannot be held responsible for delays or lost orders, caused as a direct result of user input error on your part. Packages without a valid post or zip code normally cannot be dispatched. Please note: we also reserve the right to only deliver to the billing address.

We shall not be liable to you or be deemed in breach of this Agreement by you for any delays in delivery beyond our reasonable control (for example lost delivery consignments). We will however try to rectify any problems as quickly as possible.

Please ensure that all the details that you give us are correct, so that we can carry out our obligation to you effectively. If you need something urgently, then please email us as there usually is some way we can help. Dependant on the method of shipping a tracking number may or may not be available. You are required to notify us within 7 days of receipt of your goods if the parcel is damaged in any way or you wish to initiate a return.

We deliver worldwide, though we reserve the right to refuse delivery into regions deemed unsafe or unreliable due to political or other reasons.

Goods returned to us because they were unable to be delivered will incur an additional delivery charge, equivalent to the actual cost of delivery. If goods are returned to us after attempted delivery and we are unable to make contact with you, after a reasonable period of time, for whatever reason, or you decide to cancel your order, at this stage, then our returns policy applies.

Please note that some items carry a slightly higher shipping charge due to their extra weight.

Where fitters or installers are to be used for the items you order from us, we strongly advise that they should not be booked to begin work until after your goods have been delivered and inspected. We will not be held liable for any loss or damage as a result of late or delayed delivery.


If you pay by cheque, goods will be despatched once the cheque has cleared.

Cheques should be made payable to Gabitie and posted to:
Gabitie Group Ltd,

Unit 44 Central Trading Estate,
Cable Street,
West Midlands
United Kingdom.

To prevent possible fraud with your money, we may ask for evidence of account ownership before goods are shipped (typically on high value or questionable (unusual) purchases).

For certain made-to-order items, you can elect to pay a 50% deposit with the remaining balance due before your order is shipped. We will notify you, usually by email, to confirm that the balance is due. You will then have 7 days to process the payment. After this a storage charge of 2.5% of the order total will be added per week, at our discretion, to your balance until full funds are received.

Product Descriptions:

We attempt to be as accurate as possible with all our product information. If a product offered for sale is not as described, your sole remedy is to return it in unused condition and where possible in the original packaging.

Technical Specifications and Advice:

Wherever possible we try to provide accurate and the best advice on our products, based on our experiences. Our guidance is however given without any liability. We do not proclaim to be experts nor hold any certification or qualification in any trade relating to the installation or use of our products. Ultimate responsibility for the safe installation and use of any of our products therefore lies with the buyer and we will not be held liable for any loss or damage resulting from our guidance.

Your Account:

If you use this site, you are responsible for maintaining the confidentiality of your account and password for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

Reviews, comments, communications and other content
Visitors may post reviews, and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal or defamatory. You may not use a false e-mail address, impersonate any person or entity or otherwise mislead as to the origin of content. Gabitie reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.


You agree fully to indemnify, defend and hold us, and our officers, employees, agents and any personnel of Gabitie harmless immediately on demand, from and against all claims, liability, damages and losses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other person accessing the Website using your name and/or personal information.

Our Rights:

We reserve the right to:

  • Modify or withdraw temporarily or permanently this Website (or any part of it);
  • Change the Conditions from time to time, without notice, and your continued use of the Website following such change shall be deemed to be your acceptance of such changes. It is your responsibility to check regularly to determine whether the Conditions have been changed;
  • To refuse an order, in which case any cleared funds would be returned;
  • To makes price changes from time to time.


We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your payment secure, but in the absence of negligence on our part we cannot be held liable for any third party procuring unauthorised access to any data you provide when accessing or ordering.

If you want to cancel your order please contact us immediately, if goods have already been despatched our Returns Policy applies.

Orders are only accepted, in full, once full payment has been received in cleared funds. All items remain the property of the seller until they are paid for in full.

Non acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock, or if we are unable to make a custom made product to your requirements;
  • Our inability to obtain authorisation for your payment;
  • The identification of a pricing or product description error;
  • Or we believe the order to be suspect or fraudulent in any way.

Orders are only processed once payment has been received.

A contract is only entered into between Gabitie Group Ltd and you, the customer once your goods have been delivered. The processing of a payment and acknowledgement of an order does not constitute a legally binding contract.

Force Majeure:

We shall not be liable for any default due to any act of God, war, strike, lock-out or other industrial action, difficulties in obtaining labour or parts, governmental or other restrictions or regulations or other event beyond our reasonable control.

Other Information:

View our Privacy PolicyReturns Policy and Delivery.

Company Details:

For legal purposes consumers are made aware that Gabitie is a trading name of Gabitie Group Limited. Registration Number: 7909806

The groups contact details are: Gabitie Group Ltd Telephone no: 0345 365 7 007 Email:

Unit 44 Central Trading Estate, Cable Street, Wolverhampton, West Midlands WV2 2RL United Kingdom.